Return and Refund Policy

Last Updated: September 2023

Welcome to The Pets Party. We value your satisfaction with our pet products and strive to provide the best shopping experience possible. This Return and Refund Policy explains our procedures for returns, exchanges, and refunds.

1. Return Eligibility

1.1. To be eligible for a return or refund, the following conditions must be met:

The product must be in its original, unused condition.

The product must be returned within 5 days from the date of purchase.

The product must be accompanied by the original receipt or proof of purchase.

1.2. Please note that certain items, such as personalized or perishable pet products, may not be eligible for return. Any exceptions will be clearly indicated on the product page.

2. Returns Process

2.1. If you wish to initiate a return, please follow these steps:

Contact our customer support team at infothepetsparty@gmail.com to request a return authorization (RA) number.

Pack the product securely, including all original packaging and accessories.

Include the RA number on the outside of the package.

2.2. We recommend using a trackable shipping method when returning items to ensure safe and timely receipt.

3. Inspection and Approval

3.1. Upon receiving your returned product, we will inspect it to ensure it meets our return eligibility criteria.

3.2. If the product is deemed eligible for return and in its original condition, we will process your return as requested.

3.3. If the product does not meet the return eligibility criteria, we may refuse the return and notify you of our decision.

4. Refund Process

4.1. Once your return is approved, we will process your refund via the original payment method used for the purchase.

4.2. Refunds may take up to 15 business days to appear in your account, depending on your financial institution.

5. Exchanges

5.1. If you received a damaged or defective product, we will replace it with the same item, subject to availability.

5.2. To request an exchange, please follow the return process outlined in Section 2 and indicate your preference for an exchange when contacting our customer support team.

6. Shipping Costs

6.1. Return shipping costs are typically the responsibility of the customer, except in cases where we have shipped the wrong item or a defective product.

7. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at infothepetsparty@gmail.com. We are here to assist you and ensure a positive shopping experience.